Shipping Policy

Last updated: 22.08.2026

At KATLA STUDIO, we carefully package every piece of jewellery so it arrives safely and beautifully. Please find our shipping information below.

Processing Times

All orders are carefully prepared and packaged by our team.

• Orders are typically processed within [1–3 business days].
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales, launches, holidays, or other busy periods, processing may take a little longer. We’ll always do our best to keep you informed of any significant delays.

Shipping Times & Rates

Shipping times begin once your order has been dispatched.

Iceland: 3-5 business days
International: 7-15 business days

Please note that delivery estimates are provided by our shipping carriers and are not guaranteed. Delays can occasionally occur due to weather, customs, carrier disruptions, or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information, where available.

Please allow [24–48 hours] for tracking information to update after your order has been shipped.

International Shipping

We ship to selected international destinations.

International customers are responsible for any customs duties, import taxes, or other fees that may be charged by their country. These charges are not included in your order total or shipping fee.

Customs processing times vary by country and may cause additional delivery delays. Unfortunately, we cannot control or predict these charges or delays.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you notice an error in your address, please contact us at [email address] as soon as possible. We’ll do our best to update the address before your order is dispatched, but we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is outside of our direct control.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbours, and your local delivery provider first.

If your package appears to be lost or significantly delayed, please contact us at kkatlastudio@gmail.com and we’ll do our best to assist you.

We are not responsible for packages that are confirmed as delivered to the address provided at checkout, including packages that are subsequently lost or stolen.

Damaged Packages

We take great care when packaging your jewellery. If your order arrives damaged, please contact us within [48 hours / 7 days] of delivery at kkatlastudio@gmail.com.

Please include your order number and clear photographs of the packaging and damaged item so we can investigate and assist you.

Questions

If you have any questions about your order or our shipping policy, please contact us at:

KATLA STUDIO
Email: kkatlastudio@gmail.com
Website: www.katla-studio.com

We’re always happy to help.